Market partner terms

# L08: Affiliate Agreement

Review version: review-2026-09-19-v0.7 | Not effective as a contract

Status: DRAFT FOR MANAGEMENT AND SOLICITOR REVIEW. Proposed contractual wording; not evidence of live implementation.

1. Joining the affiliate programme

This agreement is between RTL Clubs Ltd, at 20-22 Wenlock Road, N1 7GU, and the individual or legal business identified in the affiliate account (Affiliate). An individual acts personally; a business representative confirms authority for the named business. Appointment is non-exclusive unless RTL expressly agrees otherwise in writing.

The Affiliate may introduce prospects using authorised links, codes and promotional materials. RTL supplies software, content and books; RTL Education Ltd owns the RTL books and licenses them to RTL Clubs Ltd. This is an affiliate arrangement, not a franchise, employment, partnership or authority to bind RTL. The Affiliate cannot approve teaching providers, appoint tutors, collect tuition for RTL or promise contractual terms on RTL's behalf. Sub-affiliates require express permission from RTL on request.

2. Affiliate offers

This agreement fixes no commission rate, calculation formula, attribution window or permanent incentive. Joining does not itself promise a payment. Any incentive RTL chooses to offer is described in the applicable affiliate offer made available before the Affiliate undertakes the activity that could qualify. If no payable offer is made, no commission is promised. An offer must make any conditions for earning and receiving a payment clear; a retrospective internal decision is not an offer.

RTL may change, replace, pause or withdraw affiliate offers and programme arrangements for future activity. RTL will make the revised terms and their effective date available and give reasonable notice of a material adverse change affecting ongoing participation. The Affiliate may stop participating rather than accept new terms. Changes do not retrospectively remove a payment already earned under an earlier applicable offer. Any express refund or invalid-transaction adjustment is governed by the terms that applied when the activity occurred, not by later rules invented for it.

The applicable version and any earned payment remain available in the Affiliate's records. RTL will explain a disputed payment decision and correct an established error. Neither an affiliate dashboard estimate nor participation creates a guarantee of future earnings. No individually negotiated commission schedule is required by this agreement.

3. Promotion and permitted use

Use accurate descriptions and authorised branding. Explain that independent providers supply local tuition. Do not claim RTL runs or vets clubs, guarantee earnings or educational results, misrepresent prices or use fabricated reviews. Disclose paid promotional relationships where required. Follow applicable advertising, direct-marketing, privacy and anti-bribery laws. Do not create RTL-branded domains or social accounts without permission.

The permission to use promotional materials lasts only while authorised and must remain within the programme's current lawful instructions. It grants no ownership or permission to resell books, distribute restricted content or sublicense RTL's IP. The Affiliate is responsible for its own promotional activities and costs.

4. Leads, data and confidentiality

Use only necessary prospect information obtained and shared lawfully. Explain its use to prospects and respect objections and consent requirements where applicable. Affiliate status gives no access to children's records or Passports. Keep legitimate confidential information secure while preserving lawful reporting and legal advice.

G01, G03, G06, G07 and G08 apply to the Affiliate's own activities at their accepted versions. L09 applies to relevant data activity through a completed purpose-specific schedule where necessary. Mandatory law and applicable data terms prevail in their scope; otherwise this agreement governs, with specific incentive terms governing only that incentive and governance applying after them. G08 concerns exit and lawful information handling, not access to learners' histories.

5. Changes and exit

The Affiliate may stop participating and notify RTL through Help. RTL may close or change the programme on reasonable notice. RTL may restrict or terminate an Affiliate under G07 for misuse, infringement, unlawful promotion, material misrepresentation or materially harmful conduct reasonably evidenced to threaten RTL's reputation. A lawful complaint or criticism is not itself reputational misconduct.

On exit stop representing yourself as an appointed Affiliate and stop promotional use of RTL assets. Deal securely with confidential copies subject to lawful retention. Exit does not end independent club contracts, erase learner records or remove accrued payment rights. RTL gives no discretionary compensation for programme changes or termination. Nothing in these terms excludes or limits any right, remedy or responsibility that cannot lawfully be excluded or limited.

Material changes to this agreement require notice and fresh acceptance where legally necessary. Governing law and business courts are England and Wales, subject to mandatory local law. Confidentiality, IP restrictions, lawful records duties, accrued payment rights and provisions needed to give exit effect survive termination. Contact RTL through website or in-app Help, or by post at the address above.

# G01: Network Standards and Responsibility Charter

Review version: review-2026-09-19-v0.7 | Not effective as a contract

Status: DRAFT FOR MANAGEMENT AND SOLICITOR REVIEW. Proposed contractual wording; not evidence of live implementation.

1. Responsibilities

RTL Clubs Ltd supplies its agreed programme licences and software. Independent teaching providers supply tuition and run their own sessions, staff and premises. Permission to use RTL programmes is not certification of a provider, tutor or venue. RTL remains responsible for its own products, representations and data duties.

2. Provider identity and lawful operation

Operators must show parents their actual legal supplier, contacts and any separate venue host or collection agent before enrolment. Keep organisation and all location records current. Schools follow the same operator terms. Providers must satisfy applicable local laws. These network terms impose no contractual insurance type, amount or evidence requirement. Overseas providers must assess local rules; UK registration and DBS terminology must not be presented as universal requirements.

3. Honest representation and licensed use

Operators, tutors and partners must state their actual role and authority, use licensed materials and approved branding within their permissions, and make truthful claims. Do not promise guaranteed outcomes, unsupported verification or authority to bind RTL. Parents must use household materials within L01. Users retain ownership and rights in their independent work and personal information as applicable; programme rights remain with RTL or its licensors.

4. Cooperation and standards

Provide necessary, proportionate information about compliance with your licence and report material changes affecting lawful access. Providers retain local checks and operational evidence. Do not routinely send criminal-record documents to RTL. RTL may decide access and licensing consequences under G07; that does not transfer management of tuition to RTL.

5. Fair treatment and hierarchy

Everyone must respect others' dignity, privacy and lawful rights. Good-faith complaints, lawful criticism and whistleblowing are protected. The accepted role terms and applicable commercial/data schedules determine obligations and take precedence as stated there; governance does not create undisclosed prices. Local rules may add practical arrangements but cannot remove statutory rights or weaken incorporated standards. G06 covers reporting, G07 restrictions and G08 exit. Only the modules listed with a person's role acceptance bind that person contractually.

# G03: Tutor and Adult Conduct Code

Review version: review-2026-09-19-v0.7 | Not effective as a contract

Status: DRAFT FOR MANAGEMENT AND SOLICITOR REVIEW. Proposed contractual wording; not evidence of live implementation.

1. Respect and professional boundaries

Tutors and other adults acting professionally must treat children, families, colleagues and RTL staff respectfully. No threats, humiliation, discriminatory abuse, bullying, corporal punishment, sexual conduct with children, grooming or exploitation is permitted. Do not use gifts, secrets, favouritism or private contact to create an inappropriate relationship. Respectful conduct also applies to RTL's dealings with providers and families.

2. Contact and communication

Use authorised professional communication routes. Do not arrange secret or inappropriate private contact with children, use personal social-media contact to bypass safeguards, or disclose private learner information. One-to-one teaching, transport, physical assistance and personal care must follow the provider's risk assessment, applicable law and agreed family arrangements. Physical contact must be necessary, appropriate and consistent with safeguarding and law, never punishment or intimidation.

3. Images, records and teaching

Do not photograph, record or publish a child without the required lawful basis, permissions and clear purpose. Optional publicity is separate from learning. Do not pressure children or parents to agree. Keep observations accurate and relevant; distinguish observed fact from interpretation. Do not falsify records, misrepresent qualifications or claim RTL has vetted you. Use accessible, age-appropriate teaching and reasonable adjustments.

4. Reporting and cooperation

Raise concerns under G06 and local safeguarding procedures. Do not retaliate, coach accounts, destroy evidence or obstruct a lawful report. An unproven allegation is not automatically malicious. Deliberately fabricated reports may be considered only on evidence, not because a complaint is inconvenient. Confidentiality protects privacy but does not prevent protected disclosures or lawful criticism. G07 determines RTL access consequences; providers separately address employment or tuition decisions lawfully.

# G06: Complaints, Reporting and Whistleblowing Policy

Review version: review-2026-09-19-v0.7 | Not effective as a contract

Status: DRAFT FOR MANAGEMENT AND SOLICITOR REVIEW. Proposed contractual wording; not evidence of live implementation.

1. Where to raise a concern

For RTL programme, account or billing concerns use Contact Us in website or in-app Help. Select "Programme or app", "Billing", "Privacy complaint", "Tuition provider" or "Concern about a child or tutor". If the form is unavailable or unsuitable, write to 20-22 Wenlock Road, N1 7GU. Sensitive concerns use Help > Contact Us (concern about a child or tutor). These routes and their accessibility must be verified before publication. Help is not an emergency service and no round-the-clock monitoring is promised.

For tuition, the named provider's contact is in your tuition agreement. You may report directly to RTL without first confronting a provider or tutor. In immediate danger in the UK call 999; overseas use the local emergency number. Contact appropriate local child-protection services or police where needed. Do not wait for an RTL reply or internal review before making a necessary external report.

2. What happens to a report

Give enough information to identify the concern and affected service, including dates where known. Do not send unnecessary criminal-record or medical documents. RTL will route reports to people who need them, distinguish local tuition matters from its own service and network-access decisions, and consider conflicts of interest. Local providers and competent authorities handle local safeguarding duties. RTL remains responsible for duties applicable to its own actions and data.

RTL will assess available information, preserve relevant evidence, request clarification where appropriate and explain the next step so far as safe and lawful. Anonymous reports may be considered, although missing information can limit action. Confidentiality will be respected but absolute secrecy cannot be promised where protection or legal duties require disclosure. For general complaints, publish realistic contact arrangements when resourcing is confirmed; this does not displace a statutory deadline.

For data-protection complaints, use Help > Contact Us and identify it as a privacy complaint, or write to 20-22 Wenlock Road, N1 7GU. We will acknowledge receipt within 30 days, make appropriate enquiries without undue delay, keep you informed of progress and communicate the outcome without undue delay. This legal requirement is separate from any voluntary service target and from the deadlines for exercising data rights. You may approach the ICO or another competent authority; its own complaint-handling procedure applies.

3. Fairness and review

RTL will distinguish allegations, established facts and network judgements. Where a concern may justify restriction, G07 applies. The person concerned should normally receive sufficient information to respond, with protective redactions or delayed disclosure where necessary. Complainants may ask for review of complaint handling through Help > Contact Us (review request), without entitlement to another person's confidential records. An available person uninvolved in the original decision should review conflicts and material issues.

4. Protection for reporting

Good-faith complaints, whistleblowing, lawful criticism and reports to regulators or police are not prohibited by confidentiality or brand clauses. No retaliation is permitted. Failure to substantiate a report does not make it malicious. A finding of intentional fabrication requires evidence and fair consideration. Anyone may seek legal advice or use available external remedies without completing this procedure. Store sensitive reports separately with restricted access and lawful retention.

# G07: Network Access Restrictions, Removal and Review Policy

Review version: review-2026-09-19-v0.7 | Not effective as a contract

Status: DRAFT FOR MANAGEMENT AND SOLICITOR REVIEW. Proposed contractual wording; not evidence of live implementation.

1. Purpose and grounds

RTL may restrict its software, programme licences and brand permissions to address an identified material breach, copyright or other IP infringement, material misuse, unlawful use, unauthorised data access, misleading use of RTL branding or a serious credible concern about continued professional access. It acts on its own services and permissions, not as an authority closing independent tuition businesses or deciding criminal guilt. A complaint count alone is not a removal rule.

2. Temporary protection

An authorised decision maker may impose immediate temporary restrictions where a serious credible concern creates a risk that cannot reasonably wait. Record the information considered, credibility and severity, affected permissions, why a lesser measure is insufficient, decision maker, time and review trigger and next review date proportionate to the risk. Consider urgency, corroboration and possible mistaken identity; do not require final proof before a necessary temporary protective step. Revisit restrictions as relevant information arrives and avoid open-ended suspension without active review.

3. Response and permanent decisions

Give reasons and sufficient relevant information for a response where safe and lawful. Explain withheld information in general terms when possible. Consider the response and material exculpatory information. RTL may permanently remove professional access for substantiated serious misconduct, material misuse, copyright or other IP infringement, material licence or data misuse, materially misleading representations, or conduct creating a material and reasonably evidenced risk to RTL's reputation. It may also remove access for a material remediable breach not corrected after reasonable warning, or a documented continuing serious risk that proportionate lesser restrictions cannot adequately address. Reputation grounds require identified conduct and a reasoned link to material harm; dislike, an unsupported allegation or embarrassment caused by lawful reporting is insufficient. Repeated substantiated breaches may be relevant; duplicate reports are not separate incidents. No one-complaint or three-complaint automatic threshold applies.

Document the grounds, evidence assessment, alternatives, scope and reasons. Distinguish the contractual access judgement from allegations of criminal conduct. Do not publish allegations as proved facts. A lawful report or critical review is not itself a ground for removal.

4. Scope and accounts

Removing a tutor means all professional access across the RTL network. Do not allow re-entry through another club or role while that restriction remains. Preserve independently justified parent access unless a separate decision explains why it too must be restricted. Organisation restrictions must identify the organisation and affected users rather than treating every parent as culpable. Keep Help, review contact and appropriate billing information available through a usable route.

Conduct state is separate from paid/unpaid state. Record payments accurately. A renewal, repayment or purchase restoration cannot clear a conduct restriction. Restrict only permissions justified by the decision and protect evidence and lawful learner records. Do not implement unexplained blank screens as an enforcement notice.

5. Review

The affected person may ask Help > Contact Us (review request) for review, explaining any error, new evidence or disproportionate effect. Provide the request route with the decision. An available reviewer uninvolved in the original decision should reassess relevant grounds and conflicts; arrange suitable independent input if no such internal person is available. Do not invent a staffed appeals panel or fixed turnaround. A late request with a reasonable explanation should still be considered. Give the outcome and reasons where safe. Restrictions may continue during review where justified, but must be reconsidered if the risk changes. External referrals do not wait for review.

6. Money and restoration

Identify the actual payer and affected service. Ending access, cancelling renewal and requesting/refunding payment are separate actions under L10. No tuition refund is promised for money RTL did not collect. Do not automatically cancel unaffected parent subscriptions. RTL gives no discretionary compensation or goodwill payments for temporary restriction or removal. Mandatory refunds and other non-excludable remedies remain available, and L10 separately governs unused prepayments after final withdrawal. Restore professional access only after an authorised documented decision that the relevant grounds have been resolved; a payment event is insufficient. Follow G08 for continuity and evidence.

# G08: Passport, Learner History and Provider Exit Policy

Review version: review-2026-09-19-v0.7 | Not effective as a contract

Status: DRAFT FOR MANAGEMENT AND SOLICITOR REVIEW. Proposed contractual wording; not evidence of live implementation.

1. Continuing records

Cancelling a subscription or leaving a club does not by itself delete a learner's Passport or history. Families may request deletion. Subject to the learner's rights, lawful retention and this policy, a Passport and its available history continue after paid access ends for as long as RTL provides that service. This is not a lifetime commitment or entitlement to new paid content.

2. Availability and withdrawal

RTL may change or discontinue the Passport or history service. Reasons may include a business decision to discontinue it, replacement of the service, proportionate operational or maintenance costs, security, legal requirements or the absence of a lawful basis to provide access. A decision must be genuine and applied fairly; it must not be used to suppress a complaint, defeat a data-rights request or evade an existing obligation.

Before a planned discontinuation, RTL will give reasonable advance notice appropriate to the impact and an opportunity to request a copy of available records through Help. Urgent legal or security action may require shorter notice; RTL will explain when safe and lawful. No fixed duration of continued availability is promised. Existing accepted commitments must be assessed before applying changed terms to an existing Passport.

3. Deletion requests and rights

A learner or an adult with appropriate authority may ask through website or in-app Help, or by post to RTL Clubs Ltd, 20-22 Wenlock Road, N1 7GU, for deletion of the Passport and associated personal information. RTL will assess identity, authority and the learner's own rights, act within the applicable legal deadlines and explain any information it must lawfully retain. Deletion may be limited by a legal obligation, a justified legal claim or another applicable exception. Such retained information is restricted to that purpose, not kept in ordinary use because a subscription once existed.

RTL reviews retention against the continuing purpose. Information no longer needed must be deleted or anonymised even if nobody requests it. Continuing app availability, lawful retention and data-subject rights are separate. Ending the history service does not remove a person's rights to information that is still held. L09 explains the relevant processing and rights.

4. Provider and tutor exit

When a tutor leaves, the provider removes assignment access and arranges authorised handover. When a provider exits, it stops new licensed activity and branded representation and tells affected families what changes. Do not promise replacement tuition or transfer learners without appropriate authority and lawful sharing. Keep safeguarding files separate from learning records.

Do not falsify, erase or withhold original records to pressure a payer. Parents and learners may retain lawfully obtained completed work and reports. Staff return or securely deal with working copies under lawful instructions. Licence expiry ends future commercial use of RTL materials, not ownership of the child's work.

5. Separate access and payments

Identify affected organisations, professional roles, legitimate parent access and the actual payer. A partner's departure does not terminate independent clubs. G07 governs restrictions, L10 governs RTL payment treatment, and the named provider's tuition terms govern tuition. Record lawful handover, access removal, notices and outstanding requests without unnecessary duplication of sensitive information.